Technology for Hospitality and Tourism
Pre-Requisites: None required. If taking the course as part of the Hospitality & Tourism Management Program of Study, Introduction to Hospitality & Tourism should be taken first.
Credits: 1.0
Estimated Completion Time: 32-36 weeks
Description
This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry.
Major Topics and Concepts
Segment One
Module 01 - Industry of Change
- Evolution of technology
- Emerging technologies
- Components of hospitality and tourism sectors
- Role of professional organizations
- Information technology tools for careers
- Role of the “cloud”
- Creating travel documents and itineraries
Module 02 - Reserve Your Seat
- Current trends
- Travel consultant services
- Major travel computerized reservation systems
- Ticketing process
- Required travel documents
- Regulations and cultural expectations
- Routine tasks of computer reservations agents
- Creating a passenger name record (PNR)
Module 03 - Keep It Safe
- Ethical issues
- Self-responsibility
- Security issues
- Security solutions
- Security procedures
- Personal device use
- Role of artificial intelligence
Segment Two
Module 04 - Upgrade Your Stay
- Personal information management systems
- Inventory
- Office technology
- Internet fundamentals
- Customer relation management
Module 05 - Know the Flow
- Telephone etiquette
- Communication
- Reservation process
- Guest services
- Check-out procedures
- Social media feedback
Module 06 - Industry of Opportunity
- Career skills
- Positive work behaviors
- Job opportunities
- Education requirements
- Résumé and cover letter
- Career portfolio
- Interview skills
- Personal hygiene
Grading Policy
