Instructional, Refund & Privacy Policies

FLVS Global Instructional Policies

Student/Parent/Teacher Communication

It is the policy of FLVS Global School that students and parent/guardian complete a Welcome Call with the instructor of every enrolled course in the first several days of enrollment. Instructors will call and email, using the information provided by students and parent/guardian at registration, to attempt to complete this communication.

Instructors will also contact students and parents at least once per month to provide an update on student course progress and grade. A student’s enrollment will not be permitted to remain active if the student and parent do not return an instructor’s contact attempts.

Instructors will provide assignment feedback and assignments grades within 48 hours of an assignment’s submission. Instructors will return written and phone contact from students and parents within 24 hours.

FLVS Global School Drop Policy

Any student who does not make progress in the course for a period of 14 days and has not made prior arrangements with his/her instructor will be contacted by their instructor in an attempt to communicate the urgency of recommitting to the course.

When attempts to contact the family are successful, the instructor will work with students and parents to design a plan for success in the course. The plan will include work and contact commitments from the student. This process ensures than everyone involved with the student’s education – FLVS, student, parent, and school stakeholders – acknowledges that consistent work and continuous communication with his/her teacher are what will lead the student to success.

Failure to respond to the teacher’s attempts to contact the student, or failure to adhere to the Success Plan created by the student and family, may result in administrative removal from the course.

Most FLVS Global School courses are designed for a semester to be completed in 18 weeks. To support the best interests of students, the maximum time to complete a half-credit course is 27 weeks. For students who do not complete a course in 27 weeks, we reserve the right to impose an extension fee for an additional month of access or to re-enroll the student and invoice for the full amount of the half-credit course. (For detailed pricing information, please review our courses page.) Credit recovery courses are designed for each semester to be completed in 6-8 weeks. The maximum time to complete a half-credit is 10 weeks. For students who do not complete a credit recovery course in 10 weeks, we reserve the right to impose an extension fee for an additional month of access or to re-enroll the student and invoice for the full amount of the half-credit credit recovery course.

Academic Integrity

Student academic integrity is a core value and universal expectation at FLVS Global School. Detailed information regarding the criminal nature of academic brokering, the policies pertaining to reporting, and the proctored exam process can be found on our website at the following address:

Course Progress

Standard semester pace in most FLVS Global School courses is 18 weeks to complete; while some courses may have a different standard pace, every course has its own unique pace chart to guide students and parents to success in the course. Students whose enrollment in their course segment exceeds an appropriate and agreed upon pace for learning and retaining course material (as determined by the course pace chart and instructor) will be contacted and offered help. Students who do not respond to teacher-led interventions by regularly submitting course assessments, as indicated through those interventions, will be withdrawn. Instructional Leadership may exercise discretion in varying from this policy in certain student situations and as needed in courses associated with state or AP assessments.

Withdrawals during the first 14 days of a course enrollment will result in a grade of W on a student’s record. Thereafter, withdrawals are processed as WP for students who are earning a passing grade (59.5% or above, overall) at the time of withdrawal and as WF for students who are earning a failing grade (59.4% or below, overall) at the time of withdrawal.


As part of FLVS Global School’s commitment to mastery learning as a process, students who choose to remediate material to gain additional understanding will have the option to re-attempt a formative assessment in their course. Formative assessments in a course may include: worksheets, written compositions, lab reports, short answer paragraphs, essays, book responses, graded discussion board posts, and other assessments that require teacher evaluation of the student’s work. While infrequent situational deviation may occur at an Instructional Leader’s discretion, FLVS Global School limits the number of total attempts to three on the formative assessments mentioned above. Summative assessment submissions will be limited to one. Exceptions may be made in certain situations if determined appropriate by the instructional team.

Discussion-Based Assessments

As a means of ensuring comprehension and integrity, each course contains built-in assignments that are designated to be completed verbally, during a discussion between a teacher and student. A student who does not complete and pass the discussion-based assessments in his/her course is ineligible for course credit.

Collaboration Assessments

To foster 21st Century Skills and build real-world competencies, FLVS Global School courses contain opportunities for collaboration in learning with peers. While completing a collaboration assessment is not a requirement for earning completion credit for an FLVS Global School course, it is highly recommended that all students complete these assessments. Grades are assigned for participation in collaborations, and opting to forgo a collaboration opportunity may result in a 0 percent grade being issued for that assignment.

Seat Time

Another aspect of FLVS Global School’s commitment to student learning is the seat time policy for each segment of every course. To ensure adequate time for comprehension and mastery, students must work in a course segment consistently for a minimum 14 days starting from the date of first submission (not including pretests). 28 days of work is required, at minimum, for a two-segment course. Based on content, some courses have longer seat time policies. Consistent submission of assessments will ensure the student is engaged and learning.

This policy provides students the opportunity to receive ongoing feedback and remediation while demonstrating their learning through several required checkpoints. DBAs (Discussion-Based Assessments) are limited to no more than 1 per day. The Instructional Leadership Team reserves the right to evaluate a student’s gradebook to determine when the work habits show consistent progress, thus beginning the count towards the 14-day minimum, and may require a student to take a proctored exam in order to complete the class. Students/Parents with questions about a specific course’s seat time policy are encouraged to contact the instructor for data.

FLVS Global School courses require a time and learning commitment throughout a student’s enrollment. As such, students are limited to six simultaneous FLVS Global School course enrollments.

Mandatory Final Exam

The purpose of the final exam in 6 through 12 courses is to assist in validating that students have demonstrated mastery of key course concepts and standards. The final exam, unto itself, is not the sole determiner of student achievement; however, students are required to take a final exam in all FLVS Global School courses in order to be eligible for course credit.

The FLVS Global Academic Integrity department may, at its discretion, require a proctored segment exam for any student on a situational basis. Academic Integrity proctored exams must be successfully passed (grade of 59.5% or higher) in order for a student to be eligible for course credit.

AP Course Policy

Students entering high school grades 9-12 have access to Advanced Placement courses that may result in earning college credit for high school coursework. These courses are used to calculate overall Grade Point Average (GPA) and typically count extra in the calculation.

Students enrolled in a traditional school while taking an AP course with FLVS Global School should reference their school district’s policies related to credit weighting and exam requirements to determine how their grade will be weighted by their school district.

Postsecondary institutions determine college credit awarded based on the AP Exam score earned. FLVS Global strongly encourages students who take AP courses to sit for the course AP Exam in May. Global School Students should visit the College Board web site to determine the location and cost of the AP Exam in their area. Visit to learn more.

Students are encouraged to register for AP courses between June and December. Due to the proximity of the AP exams in May, it is in a student’s best interest to register during that window. Here are the recommended registration dates for AP courses, although students can register year-round:

1 credit courses
Register between April 15 – November 15

1/2 credit courses
Register between April 15 – January 15

Although course credits from FLVS Global are widely accepted at institutions around the world, it is important that you check with your educational institution, or school of record, to confirm that FLVS course credits will be accepted before you register for classes.

World Language Course Policy

Voice activities are REQUIRED in FLVS Global School world language courses. Students cannot pass these courses unless they submit audio recordings of their voice activities. Students need to ensure they have the proper tools to record and submit audio clips to their instructor for grading.

FLVS Global Cancellation and Refund Policies

FLVS Global School – Direct to Consumer
In order to receive a partial refund, a parent or guardian must send written request of withdrawal to FLVS Global School at  within the grace period. The grace period is defined as 14 days active or less than 15% complete, whichever occurs first. Upon receipt of notification, FLVS will process a refund less a $75 administrative fee for any active segment(s). If the student is not active in a segment at the time of withdrawal, FLVS will process a full refund for that segment.

Refunds will be processed within ten business days of receipt. The refund will be applied to the original form of payment. It can take several days for the refunded amount to appear in your account.

Notice to CA Students and Parents

FLVS Global School – Business to Business

If customer sends written request of withdrawal to FLVS Global School at within the grace period, customer may replace the withdrawn enrollment at no additional cost.  The grace period is defined as 14 days active or less than 15% complete, whichever occurs first.

Face-to-face Professional Development Training
You may designate a substitute to attend the event in your place at any time prior to the start of the training at no cost. Check payments must be received ten business days prior to the first day of any training to guarantee the training.

Webinar or Virtual Training
Webinars and virtual trainings may be rescheduled at no cost. You may designate a substitute to attend the same event in your place at any time prior to the start of the training at no additional cost. Check payments must be received ten business days prior to the first day of any training to guarantee the training.

FLVS Global Virtual Leadership Training (VLT)
You may designate a substitute to attend in your place at any time prior to the start of the training or transfer your registration to a future VLT at no cost. All transfer requests must be emailed to one month prior to the start of the originally booked event. Individuals who do not designate a substitute or request a transfer will be invoiced and are responsible for the full registration fee. Check payments must be received ten business days prior to the first day of the event to reserve  your seat.

FLVS Global Privacy Policy

FLVS Global will abide by the student privacy guidelines set forth by the Family Educational Rights and Privacy Act (FERPA). Regardless of how customers work with us (i.e., through Global School where we provide direct instruction to students or through our hosted or client hosted licensing models), we treat your data with great care.

    • We do not sell your personal information.
    • We do not use or share your information for any advertising or marketing purposes that is not specifically related to your educational services or school purposes, such as school sponsored events, activities, communications and announcements.
    • We do not collect or process your data for any purposes that are not legally required or necessary for legitimate educational interest.
    • We do not retain personal data beyond what is necessary to provide FLVS educational services and support, to comply with federal, state, and local education records retention requirements; to comply with legal orders or retention requirements specified in a contract or similar agreement between your primary schools of record and FLVS.
      • Global School student data, which includes only the Personally Identifiable Information required for educational purposes, is managed using Florida records retention laws which may include deletion after a period of time. Schools using this service should investigate their local retention requirements and archive required documents according to your own requirements.
      • FLVS Hosted systems require minimal personal data, and student data is entered and controlled by the customer.
      • FLVS Client Hosted customers maintain their own learning management system contracts, granting FLVS staff minimal access to systems for the purposes of product delivery.
      • FLVS content delivery collects launch logs for users but does retain any elements that are considered PII.
      • Licensing customers should refer to the FLVS Terms and Conditions for additional details about data privacy.
    • In the rare event of a data breach, FLVS collaborates closely with impacted parties according to internal policies and procedures to ensure notification complies with local laws.

The policies stated below refer specifically to students of FLVS Global School where we provide direct instruction to students.

The following persons have access to Global School student records:

  • FLVS Board of Trustees members if they are required to review such records in order to perform their lawful duties
  • President and CEO, administrative team, and professional staff of the school (teachers, guidance counselor, General Counsel)
  • Appropriate administrative support staff members and other professionals who have a legitimate educational or legal interest in student records as designated by the President and CEO
  • FLVS Global may provide an academic transcript to the student’s primary school, district, or state department of education upon completion of the online course(s), or upon any request of such school, district or state department of education and/or student’s legal guardian

In accordance with state and federal privacy laws, students who attain the age of 18 may transfer certain rights related to their academic records. To learn more about this, please contact your local school or the FLVS Global enrollment team.

Some schools assign a lab facilitator to help students who use school labs to access FLVS Global courses. Facilitators will not have access to students’ online work or to students’ demographic data.

No member of the FLVS Global staff is authorized to release student information without the written permission of the student’s legal guardian or without approval of the FLVS President and CEO if such release is authorized under FERPA. Names, images, and/or coursework of FLVS students will not be published in print, video/film, or on our website without written consent from student and guardian.

All FLVS Global students are provided a unique password to access online courses. It is the student’s responsibility to keep his/her password in confidence.

Statistical Information: We use web statistic software to track visitors to our site, but this data does not include any personally identifying information such as name or email address. Individual identifying information is not provided to any other party without your consent, or as otherwise required by law. However, aggregated and anonymous data about groups of members may be collected and shared with participating agencies and/or companies. An example of such information might include, “X% of visitors come to our site between the hours of 7:00 and 9:00 p.m.”

Security Information: All the data you provide to us is protected to ensure both the privacy and security of your data. We use state-of-the art technology to keep your personal information as secure as possible to ensure that no one will be able to tamper with, intercept or access your data. Remember to keep your account information private and secure; do not share your password with anyone!

Cookies: We may, from time to time, use cookies when you log in to your account. These cookies allow us to remember you when you visit our site. Although one cookie would reside on your computer so that we can recognize you each time you visit our site, any session-specific cookies will expire once you shut down your browser.

To read the entire Florida Virtual School privacy policy, please find it here.