Global School Frequently Asked Questions

If a student has a disability or impairment, this should be indicated during registration. Parents/guardians are responsible for providing Global School a copy of the student’s most current IEP (Individual Educational Plan) or 504 Plan. These documents should be submitted directly to globalschool@flvs.net by the parent/guardian. All students at Global School have access to many accommodations that naturally occur in the virtual setting. In addition, Global School may be able to provide additional accommodations per a student’s IEP or Section 504 Plan if the accommodation(s) is/are applicable to the online educational environment. Please note that some accommodations may not be possible to implement in the online educational setting.Students/families are encouraged to communicate regularly with their teachers at Global School to determine whether the virtual educational environment can appropriately meet the needs of the student. Global School offers a grace period for families to determine if the online environment is an appropriate fit. Please be sure to discuss the limitations of this grace period with your Global School teacher or support representative immediately upon enrollment in Global School.

FLVS, the district and its schools (including Global School) are accredited through Cognia. Global School is further accredited by Accrediting Commission for Schools Western Association of Schools and Colleges (ACS WASC). View Accreditation Certificates

Global School will enroll students ages 5 through 19.  Elementary students must be age 5 on or before October 1st to enroll.  Students must be 6 on or before October 1st to enroll in Grade 1 courses. Maximum ages for elementary students may apply; please email globalschool@flvs.net if you have specific questions.

The student’s age on the date of the course enrollment (that is, the date on which a complete registration or course request for a course semester is made) may not be older than 19. Students must complete all coursework, including the final exam, before their 21st birthday. Exceptional education students who have not earned a standard diploma remain eligible for educational services through the end of the school year in which they become 22 years old.

We do not have course demos that we can provide prospective students, but we do have a few options to give you an idea of how Global School courses work:

• We have in-depth course descriptions that will summarize what the course offers as well as detailed descriptions of topics and modules contained within the courses. You can explore each course in-depth here: http://www.flvsglobal.net/students-families/courses/
• Sample lessons from our elementary courses are available here:  https://www.flvsglobal.net/elementary/
• For a few of our courses, we have course tour videos to detail what to expect from some Global School courses. Check out our course tours here: http://www.flvsglobal.net/students-families/course-tours/
• We offer a 14-day refund policy for our courses. This gives you the opportunity to sign up and pay for a course to see exactly how the course content will be delivered. For whatever reason, if you are not satisfied with Global School you can request a refund. As long as you have not completed any course assignments or tests within the 14-day grace period, you will receive a full refund less a $75 administrative fee for any active segment(s).

While Global representatives cannot help you decide what courses to enroll in, you can contact your local school counselors for recommendations on courses. You can also visit our course description page where you can find out more about what topics will be covered in each course as well as recommended prerequisites. With the Global School program, the choice is up to you on what courses you want to enroll in.

Elementary-aged students can take middle or high school level courses with Global School. The student will have a maximum of 27 weeks per segment to complete their course. Please refer to “Is there an age limit?” for more information.

Students who are currently enrolled in Florida Virtual School and have relocated outside the state of Florida can continue their courses through Global School. They will be able to keep their course progress, but will be assigned a new teacher. Tuition costs will be prorated based on the work already completed in each course in 25% increments. To start the transfer process, please contact us directly by phone (800-374-1430 Option #4) or email globalschool@flvs.net.

Global School does not offer a high school diploma. You are still able to take Global School courses and use them towards graduation as long as your diploma granting institution or local school accepts Global School transcripts. Please consult with them first in order to determine if they will accept our courses for credit before enrolling. You can be active in up to 6 courses (segments) at a time.

Instructors are available Monday – Friday from 8 A.M. to 8 P.M. (depending on the instructor’s time zone). Emails and phone calls will be returned within 24 hours. Assignments will be graded within 48 hours. Global Elementary students will enjoy Class Time activities with their teacher and other students.  These opportunities will be advertised by each teacher.  Class Time is also recorded for students unable to attend live sessions.

Global courses may require additional items to support learning activities. Any student-provided items required will be listed within the course.  Some advanced high school courses may require an etext that will be provided. If you would like to verify if there are supplemental materials available for purchase outside of the Global course please contact the student’s instructor directly for more information. Students taking FLVS Elementary courses will need a printer, paper, pencils, etc, and you will find the full list of items needed inside each course.

Proctored exams are not required by Global School. Although a proctored exam could be requested if an Academic Integrity violation exists for a student.

Our goal is to make this process as easy as possible. A parent or guardian must email Global School at globalschool@flvs.net within the grace period. The grace period is defined as 14 days active or less than 15% complete, whichever occurs first. Once we receive the notification, we will process a refund less a $75 administrative fee for any active segment(s). If the student is not currently active in a segment and we receive a request for withdrawal, a full refund will be given. Refunds will be processed within 10 business days of receipt. The refund will be applied back to the original form of payment. Please realize it can take several days for the refunded amount to appear in your account.

Students are typically required to submit a minimum of 2-3 assignments per week in each course. We understand many students have schedules that fluctuate due to various reasons. Please communicate special requests to instructors.

Middle and high school students should plan to spend about 4-5 hours per week on each course; Advanced Placement courses may need up to 10 hours per week. This includes reading the lessons, watching any accompanying videos, completing all practice problems, and then submitting the homework. Elementary students should plan for 3-5 hours per week for each course.

To ensure time for comprehension and mastery, students must work in a course segment for 14 days at minimum (28 days of work is required, at minimum, for a two-segment course). Based on content, some courses may have longer seat time policies. Students and parents with questions about a specific course’s seat time policy are encouraged to contact their instructor for details. Most Global School courses are designed for a semester to be completed in 18 weeks. To support the best interests of students, the maximum time to complete a half-credit course is 27 weeks. For students who do not complete a course in 27 weeks, we reserve the right to impose an extension fee for an additional month of access or to re-enroll the student and invoice for the full amount of the half-credit course. (For detailed pricing information, please review our courses page.) Credit recovery courses are designed for each semester to be completed in 6-8 weeks. The maximum time to complete a half-credit is 10 weeks. For students who do not complete a credit recovery course in 10 weeks, we reserve the right to impose an extension fee for an additional month of access or to re-enroll the student and invoice for the full amount of the half-credit credit recovery course.

You can send a request to globalschool@flvs.net including the student’s full name and NCAA ID#. The transcript can be electronically uploaded directly into the student’s NCAA account. The student’s NCAA account must list Florida Virtual Global School as one of the attended schools.

After completing a semester of a course, an official transcript will be available to be sent to you, your school, or another academic institution. We can send transcripts electronically, by standard U.S. Mail, or Overnight. Transcripts can be requested in a couple of ways:

• Through Parchment.com:
  • Create an account and fill out the information at the following link:
    https://www.parchment.com/u/registration/218131/account
  • Request a transcript to be sent to you or an academic institution.
  • Pay applicable fees, if needed.
  • After you request your transcript, you can keep track of the process of your transcript within your account.
• By Email (electronic copy/PDF only):
  • Send an email request to globalschool@flvs.net.
  • Include the recipient’s full name and email address

It is important to understand that Global School is solely a curriculum provider and not a diploma granting institution. Students enrolled with us and not enrolled with a local school or district program will receive transcripts from Global School for completed course work, not a high school diploma. Students who are enrolled with a local (or distance) school are recommended to check with their school or school district to ensure our transcripts are accepted. Check out our course list for detailed pricing information.

Physical School (PS) Administrator accounts are available to school district personnel in order to track student progress and create detailed reports on their grades/assignments. Administrator accounts have varied levels of access granting different types of permissions to our student information system (VSA). Types of Access/Accounts:

• Administrator
  • Administrators have the ability to search for students assigned to their school as well as to create reports for monitoring their progress. Administrators can also create other accounts for school personnel.
• Guidance Counselor (GC)
  • Guidance Counselors are assigned to specific students within their school. GCs can only access and create reports for students assigned to them. They are listed as a contact for these students inside VSA. Our teachers and support staff might reach out to GCs directly if they have questions about a student.
• Lead Guidance Counselor
  • Lead Guidance Counselors have all the privileges detailed above for Administrators and Guidance Counselors

Logging on:

• You can log into your PS Admin Account at www.flvs.net by selecting “Login” then “FLVS Global School”.

To request a PS Administrator account, please contact us at globalschool@flvs.net

Educator is the learning management system (LMS) that Global School uses to deliver our course content and learning experiences. When students log in to our student information system, they will visit their student dashboard to view their active courses and pass through to Educator to enter their virtual classrooms. In Educator, you will access lessons, assessments, gradebooks, classroom communications, and more.

Virtual School Administrator (VSA) is a platform used to house student records and enrollment.  Students access courses by logging in to VSA using credentials created during registration. Authorized administrators can access assigned student’s records, progress and various types of reports for their school and district via VSA.